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Answered Questions

How can I find a file I downloaded and saved to my personal computer?

Here is how you can find a file on your personal computer.

  1. Locate the "My Computer" icon on your Windows desktop.

  2. Using your mouse, right-click the "My Computer" icon that appears on your Windows desktop.

  3. You will now see a popup menu.  Using your mouse, left-click the "Find..." menu item.

  4. You will now see a "Find: All Files" window.

  5. Find the field that has a label that says "Named:", and type the name of the file you are trying to find into this field.  For example, if you are trying to find your free CallSense download then you would type setupcs.exe into this field.

  6. If you are at home, skip step 7.

  7. If you are at work, of if you are using a computer that is connected to a LAN,

    • locate the field "Look in"

    • change this field value from "My Computer" to be the drive that you think the file was saved to.

  8. Now, click on the "Find Now" button.   If the file exists on your computer, this will find it.

  9. If the file is a CallSense or NetZip software download, double-click the file to begin the installation process.

I downloaded the CallSense for Windows software, now what do I do?

  1. To begin the CallSense installation process, double-click the file you downloaded and saved to your personal computer.

  2. After you have installed CallSense, there will be a CallSense icon on your Windows desktop and within your Windows Start - Programs menu.

When I start the CallSense installer, it asks for a password, what password should I enter?

A: The password you should enter is your CallSense serial number.  Your CallSense serial number and the installer's password are identical.  If you downloaded the CallSense installation file, your serial number / password are within the download instructions file.  If you purchased a CallSense CD-ROM, your serial number / password are included within the CD-ROM packaging.  If for any reason you cannot find your serial number, please let us know, and we will e-mail it to you.

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